Messages and errors

The most common messages you see on screen when something doesn't go as expected, and how to resolve them. The messages themselves appear in Spanish, exactly as the app shows them.

About the register

"No hay caja abierta. Abrí la caja antes de cobrar."

Cause: You are trying to charge (POS or table) without an active cash session. Solution: Go to Caja (POS) and open the register with the opening amount.

"Ya hay una caja abierta"

Cause: Another team member has already opened the register for the shift. Solution: Don't open a new one. Work on the existing session. If your shift ended and you want to close and open a new one, close it first.

"No se puede modificar una caja cerrada"

Cause: You are trying to edit / delete an expense from a session that has already closed. Solution: Enter the adjustment as a new expense in the current session with a description that clarifies it ("Ajuste del turno anterior").

About orders

"Seleccioná una mesa para el pedido"

Cause: You are trying to charge without choosing a table (not even Mostrador). Solution: Choose a table in the selector. If it's a takeout sale, use Mostrador.

"Sin stock registrado"

Cause: The system has fewer units of a product than you are selling. It is not a failure: it is a question, and nothing has been charged yet. The window lists each product with what the system has and what you are selling. Solution: If the product is physically there, press Vender de todos modos (or Pedir de todos modos on a table order); its stock goes negative until the count is fixed. If it isn't, press Revisar pedido and reduce the quantity or sell a substitute. If the product is there and this keeps happening, correct the stock with the "Ajustar stock" button in Productos.

"Stock insuficiente para "X": solo hay Y unidades disponibles"

Cause: The same shortage, reported as plain text by an integration or an old screen that doesn't show the confirmation window. Solution: Same as above. Integrations can resend the request with allowOversell: true once someone has confirmed the goods are there.

"Uno o más productos no están disponibles"

Cause: Someone marked the product as No disponible or deleted it while you had it in the cart. Solution: Remove it from the cart and choose another.

About coupons

"Cupón no válido"

Cause: The code doesn't exist or is deactivated. Solution: Check the code (the search is exact and uppercase). If it is deactivated, the Dueño / Administrador can reactivate it from Cupones.

"Cupón expirado"

Cause: The expiration date has already passed. Solution: Ask the Dueño / Administrador to update the date or create a new coupon.

"Cupón agotado"

Cause: The coupon reached its maximum number of uses. Solution: Raise the usage limit from Cupones, or use a different one.

"Mínimo $X para usar este cupón"

Cause: Your order's subtotal doesn't reach the coupon's minimum purchase amount. Solution: Add more products to reach the minimum, or try a coupon without a minimum.

About the team

"El email ya está registrado"

Cause: You are trying to create a new member with an email that already exists. Solution: If you want to add that person as a member, use Agregar por email instead of Nuevo miembro.

"No existe un usuario con ese email"

Cause: You are trying to add by email someone who doesn't have a Nexta account. Solution: Ask them to register at nextapos.com/register, or create the account for them with Nuevo miembro.

"Este usuario ya es miembro del negocio"

Cause: The person is already on your team. Solution: Go to Equipo and look them up — they already have access.

"No puedes cambiar tu propio rol"

Cause: You are trying to change your own role. Solution: Ask another Dueño to change it for you.

"No puedes eliminarte a ti mismo del tenant"

Cause: Same as above, but for removal. Solution: Ask another Dueño to remove you.

"Solo el OWNER puede asignar el rol OWNER"

Cause: You are an Administrador and want to promote someone to Dueño. Solution: Ask a current Dueño to do it.

"Solo el OWNER puede eliminar a otro OWNER"

Cause: You are an Administrador and want to remove a Dueño. Solution: Ask another Dueño to do it.

About plan limits

"Límite del plan alcanzado: máximo X productos. Actualizá tu plan para continuar."

Cause: You reached your plan's cap on products / categories / extras / tables / members. Solution: Upgrade your plan in Facturación, or delete / hide items to make room.

About the account

"Credenciales incorrectas"

Cause: The email or password don't match. Solution: Check that the email is spelled correctly. If you don't remember the password, use Olvidé mi contraseña.

"El email ya está registrado" (when signing up)

Cause: That email already has an account. Solution: Log in with it. If you don't remember the password, recover it.

"El enlace de restablecimiento es inválido o ha expirado"

Cause: The recovery email expires after 1 hour. After that, the link stops working. Solution: Request a new link from Olvidé mi contraseña.

"Cuenta suspendida" / "Esta cuenta ha sido cancelada"

Cause: The business's plan expired or was cancelled. Solution: Let the Dueño know so they can reactivate the plan in Facturación.

About the public menu

"Cerrado ahora — abre a las…"

Cause: The business has temporarily turned off order intake. Solution: Wait until the indicated time or contact the business if you need something urgently.

"No hay disponibilidad para esa fecha" (in reservations)

Cause: The venue is full for the time you requested. Solution: Try another time, reduce the number of people, or contact the business to coordinate.

See a message that isn't here?

If the message isn't clear or you don't know how to resolve it, contact Nexta support. We'll add it to this page if it's common.