Theme
Frequently asked questions
About the account
Can I have several businesses with a single account?
Yes. A single account can belong to several businesses with different roles in each (you are Dueño of yours and Administrador of a friend's, for example). The selector in the sidebar switches between them without logging you out.
Is verifying my email mandatory?
To access the panel and manage the business, verify your email. A link is sent to you when you sign up. If you don't see it, check your spam folder.
How do I recover my password?
On the login screen → Olvidé mi contraseña. You'll receive an email with a link that expires in 1 hour.
About roles
What is the difference between Dueño and Administrador?
The Dueño is the only one who sees the financial dashboard and plan billing. The Administrador can do everything else (products, team, coupons, settings).
Can I have several Dueños?
Yes, and it's recommended — for security, having at least two Dueños prevents the business from being left without access if the main one loses their account.
Why doesn't the Trabajador see the Cocina screen?
Because it is designed for a dedicated tablet in the kitchen, not for the cashier at the counter. If you need a worker to see it, temporarily promote them to Administrador or use a tablet with an Administrador session.
About the register
Can I open more than one register at the same time?
No. There can only be one open register per business. If two people try to open one simultaneously, the second works on the already-open session.
What happens if I forget to close the register at the end of the shift?
The session stays open indefinitely — there is no automatic closing. The next person who comes in will work on that same session. Close it as soon as you remember.
Can I close the register with a difference?
Yes. The system lets you close even if the difference is not zero. It is recorded for later auditing.
Can I reopen a closed register?
No. Once closed it goes into the history. To keep selling, open a new one (the opening amount can be zero).
About orders
Can I modify an already-charged order?
No. The invoice is immutable. To correct it, void the order with a reason and create a new one.
Does voiding an order return the stock?
No — voiding leaves the stock as it was. To return stock, adjust the product manually with the reason "Corrección manual" or delete the order (Dueño / Administrador only).
Why don't the dashboard numbers match the register?
Typical reasons: the register is counted by shift and the dashboard by calendar date, voided orders don't enter the dashboard but do enter the register log, and uncharged online orders don't count toward the dashboard yet. Full detail in Dashboard.
About coupons
Can I combine two coupons on one order?
No. An order carries a single coupon.
Does the coupon also deduct from the manual discount?
If you apply a coupon, the manual discount is ignored. The coupon is the one that counts.
Does editing a coupon change old invoices?
No. Invoices are immutable — they keep the original discount.
About the public menu
Do my customers need to create an account to browse the menu?
No. The public menu is informational and is browsed without an account. The restaurant manages its orders and reservations separately.
How do I share my menu link?
It's nextapos.com/menu/<nombre-de-tu-negocio>. You choose it when creating the business. Share it on WhatsApp, Instagram, flyers — wherever you like.
Is the menu responsive?
Yes. It works perfectly on phone, tablet and computer.
About the plan
Do I need a card to get started?
No. You get a 14-day trial period without asking for a card. When the end approaches, you choose a plan.
What happens if I reach the plan limit?
The system warns you as soon as you try to create the 11th item on FREE (for example). You upgrade your plan instantly.
Can I downgrade my plan?
Yes. If your business has more resources than the lower plan allows (more products, more members), you have to reduce first. The change takes effect at the end of the current cycle.
If I cancel, what happens to my data?
It is kept for 90 days. If you reactivate a plan within that period, you recover everything. After 90 days, it is deleted.
About integration
Does it integrate with delivery systems (Rappi, Uber Eats)?
Not directly. The public menu is informational; if a customer orders through Rappi, enter the order manually in the POS.
Does it integrate with electronic invoicing (DIAN in Colombia)?
Not for now. Nexta's invoices are internal receipts, not tax invoices. For electronic invoicing use your usual accounting system.
Do you have an API to connect other applications?
For advanced integrations, contact Nexta support.
About data
How do I download my data?
Go to Reportes — you download Excel files of orders, products sold and expenses by date range.
Is my data safe?
Yes. Passwords are stored encrypted, connections use HTTPS, and payments are processed through a certified provider (PCI compliant).
Didn't find what you were looking for?
Write to us through the support channel. If the question is common, we'll add it to this page.