Module: Pedidos

Plan quotas

• Total orders/month: FREE 100 · STARTER 1.000 · PRO 10.000 · ENTERPRISE unlimited.
• Historical online orders: kept for lookup and internal management; the public menu no longer creates new orders.

An order is the smallest unit of sale. It can have one or many items, be tied to a table, and carry a coupon and a tip.

Origins

An order can come in through two channels:

Origin	Who creates it
Mostrador	The cashier or waiter from the POS or the Mesas panel.
Online (histórico)	Records kept from the former public feature.

Once created, both share exactly the same structure and the same statuses.

Numbering per business

Each business numbers its orders starting at #0001 and advances in its own sequence, independent of the other businesses on the platform. The first order you make will always be #0001, no matter how many other businesses are using Nexta.

Same treatment for Documents

Invoices / documents (the fiscal unit generated when you charge) also have a per-business sequence number. Each business numbers its receipts starting at #0001.

Order type (historical records)

Old online orders may keep the service type they were created with:

Type	What additional info it captures
Comer en el local (DINE_IN)	Number of people → the host assigns a table on arrival.
Para recoger (TAKEOUT)	Nothing extra — the customer comes by the venue.
Domicilio (DELIVERY)	Full address + payment method (Efectivo or Transferencia).

This info appears in the order detail in the admin panel as a blue card above the items, so staff know at a glance what to do with the order (wait for it at the table, prepare it for takeout, dispatch it for delivery).

Orders created from the POS (counter) have no type — it is assumed to be a direct sale to the customer who is in the venue.

Statuses

Pendiente → Confirmado → En preparación → Listo → Entregado
                                                       ↓
                                                   (cobrado)

(en cualquier momento) → Anulado

Status	What it means
Pendiente	Just created, waiting for confirmation.
Confirmado	The business accepted it. It goes to the kitchen.
En preparación	The kitchen is putting it together.
Listo	Finished, waiting for delivery or payment.
Entregado	The customer received it.
Anulado	Canceled with a reason. Doesn't count in the cash closing.

Payment

An order is paid immediately (POS) or stays open (on a table) to be paid later.

When you charge:

• The order moves to the Entregado status and is marked as paid.
• It is tied to the active cash session.
• An invoice is generated with the business's own sequence number.
• Stock of products and extras is deducted (those with tracking).
• If it came with a coupon, the coupon increments its usage counter.

No payment without an open register

If the register is closed, the system rejects the payment with "No hay caja abierta". You have to open it first.

Voiding

An order is voided with a reason. The order moves to the Anulado status and:

• It stops counting in the cash closing and the dashboard.
• Stock is NOT automatically restored.

To restore stock, you have to delete the order (a separate action, only for Dueño / Administrador) instead of voiding it.

Editing

Order status	Can it be edited?
Pendiente or Confirmado	Yes — items, quantities, table.
En preparación / Listo	Notes only. The items are already in the kitchen.
Entregado / Pagado	No. The invoice is immutable.
Anulado	No.

Who uses this module

Role	What they can do
Dueño	Everything (create, edit, charge, void, delete).
Administrador	Everything (same as Dueño).
Trabajador	Create, edit open orders, charge. Void with a reason. Cannot delete.
Cliente	Doesn't create orders from the public menu; the sale is handled internally.

Related pages

• Charging at the POS — the complete quick-sale flow.
• Mesas y mostrador — open a tab on a table.
• Pedidos online — look up the history of existing online orders.